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 Frequently Asked Questions FAQs
txt.biz FAQs
How do you pay for services from txt.biz ?

Real - Time payments may be made by credit card or debit card using WorldPay on the txt.biz site. Additional purchases ( KEYWORDS, MESSAGES ) and Subscription extensions are currently available online for Registered Accounts with txt.biz are on a Pre-Payment Basis. Cheque and Cash options are also available. contact Sales@txt.biz or call +44(0)28 9447 8783 for more information.
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What is the Refund Policy for txt.biz from SCUK?

SCUK offer a 30 Day Money back Guarantee. Should you wish to terminate your txt.biz Account within those 30 days, please send an email to accounts@txt.biz. There will be a 10% Administration charge of the balance due for refund. SCUK will confirm the final Refund amount within 2 working days.
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How long is my contract with txt.biz for ?

txt.biz is committed to meeting the needs of our customers. Depending on your requirements, the Term of Contract can be for as little as 4 months. Typically, new accounts are arranged for an initial 12-month period. To find out more details contact Sales@txt.biz or call +44(0)28 9447 8783 and ask for the Sales Department.
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Can I cancel my subscription ?

Subscriptions will automatically be terminated if they lapse past their original contract date. To unsubscribe prior to the agreed contract term, refer to Terms and Conditions.
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What do I do if I have other questions about my Account ?

You can email us on Support@txt.biz or call +44(0)28 9447 8783 and ask for the Accounts Department.
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How many KEYWORDS can an Account have ?

A business Account can have as many KEYWORDS as they would like. With each new Account a customer is given 1 KEYWORD that is their Organisational ID Name chosen at time of Puchasing Subscription and 2/3 Additional words of their choice, depending on availability and subscription choice. See Purchase KEYWORDS on the MY KEYWORDS tab.
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What happens when I need more messages ?

Go to the Purchase tab in MESSAGE BANK and enter the amount you wish to purchase, follow the steps outlined.

To pay by credit or debit card, follow the instructions and enter your Credid/Debit card details when prompted. Your account will immediately reflect your new balance.

Should you wish to pay by cheque, follow the steps for purchasing and print off the generated invoice. Post this invoice along with a cheque made payable to SCUK to:

SC:UK, 29 Main Street, Randalstown, ANTRIM, Co. Antrim, BT41 3AB, Northern Ireland. Your account will be credited within 5 working days of receipt of signed invoice and cheque.

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I can't remember my Username, what do I do ?

You can email us at Support@txt.biz and we will send both a text and an email to confirm new Username and Password. You can then change your password in the MY ACCOUNT section.
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I can't remember my Password ?

You can email us at Support@txt.biz and we will send both a text and an email to confirm your new PASSWORD. You can then change your password in the MY ACCOUNT section.
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What does "txt.biz is an Opt-in Service" mean ?

All CAMPAIGNS generated by the use of txt.biz must be initiated by the individual handset user or owner. Therefore, they have "Opted-in" and have sent the initial text.
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How does the customer Unsubscribe work?

On every Text sent out on your behalf from txt.biz there will be a 40 character message allowing the receiving handset to Opt-out of any future messages for that particular Database KEYWORD group.They will only need to text the specific Organisation ID to the number given in the text. They will then be removed from all KEYWORD groups. For SEND MESSAGES to individuals or groups from the MY CONTACTS address book, the unsubscribe message will contain the User's work landline number. It is then the responsibility of the account Administrator to remove them.
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What is a Database ?

A Database is the unique set of customers (mobile numbers) that have "Opted-in" to your CAMPAIGNS.
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Who can use my Database ?

Only users in your account that have been given the privledged rights can send messages from your Database.
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Can I take my Database if I leave txt.biz ?

NO. Any and all databases generated by txt.biz accounts are the property of SCUK and they will be managed in accordance with the Data Protection Act (http://www.hmso.gov.uk/acts/acts1998/19980029.htm). Your database will remain archived for a period of 6 months should you wish to Re-subscribe.
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What are Privilege Rights ?

Privilege rights are the specific functions that New Users are assigned by the Account Owner/Administrator when entering details for a new user. Please see New Users in MY ACCOUNT.
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Are there any kind of texts that I cannot send ?

Yes, text that contain racial slurs, pornographic references, vulgarity,etc. are prohibited. Please refer to the txt.biz Terms and Conditions for further details.
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Can I send SPAM Texts ?

No. txt.biz is an Opt-in service.All numbers in your database have initiated contact and will always be given the right to Unsubscribe from any future messages. Also, no uploads of external Databases will be allowed without express permission of txt.biz.
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How do I know how many messages are in my account ?

Simply go the the MESSAGE BANK tab on your account webite.
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SMS FAQs
What is SMS Messaging ?

Is a Short Message Service using universal means to send Data to mobile handsets.
For greater detail, go to: http://www.gsmworld.com/technology/sms/index.shtml
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What countries can I send texts to ?

You can send a text or texts to any country as long as you have correctly entered the proper country code. (I.e. +44 for UK, +353 for Ireland, +1 for USA, +97150 for UAE etc.)
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How many people can I send a Text to at one time ?

You can send a text to any number from 1-1 million people in your Database. Just click on the proper link for KEYWORDS, Groups and/or Individuals Contacts.
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How many Text characters can I send in 1 text ?

Up to 120 text characters in any text to all Non-Arabic or Greek countries may be sent. txt.biz keeps 40 characters in order to give the recipient of any Text Message the ability to Unsubscribe from that specific Account Database.
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What are Text characters ?

Text characters are any combination of letters,numbers,punctuation marks,spaces,etc. that are typed into the Message box on the SEND MESSAGE page.
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How do recipients know the text came from me ?

Any Text Message you send will have either your Organisational Name, User Name, User Phone Number or Account Keywords as the Header/Sender on the recipient's phone. If it is a Long Code number, the text itself should tell them who it is from.
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Can they reply to the text ?

They will be able to reply if there is a Long or Short Code at the top of their screen (Header). They will not be able to reply if there is any other header/sender on the message.
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What is a Long Code ?

A Long Code is simply a standard Mobile phone number (I.e-+447798606606). When sending to or receiving from a Long Code you pay the standard Network Text charge (e.g. 10p)
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What is a Short Code ?

A Short Code is a 5-digit number used for Revenue generation on a Premium Rate SMS (PSMS) service. An example would be something like 80808 or 65556.
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What is Premium Rate SMS (PSMS) ?

PSMS is a service that allows you to bill customers for the Text sent to an assigned 5-digit number and generate Revenue for your business by means of Reverse Billing. These billing tariffs are typically 25p,50p,£1, and £1.50. They may vary depending on the Country of origin. You would receive a % of the Tariff chosen (Contact Sales@txt.biz for more details)
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What is Reverse Billing ?

Reverse Billing is when a customer sends a KEYWORD text to a Short Code (i.e. 80808) and are sent a text back in response. That response is "reverse billed" to the initial senders mobile account. They can be tariffs of 25p,50p,£1,1.50 etc. The txt.biz customer would then share in the revenues generated by the selected tariff.
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What are Shared Long Codes and Short Codes ?

Shared Long and Short Codes are numbers that many businesses can use at the same time. Because they are very expensive to set up, these shared codes have a signifcanly lower cost to use.
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What are Unique/Dedicated Long Codes and Short Codes ?

Unique/Dedicated codes are set up for 1 specific user account. Because of the expense of setting up a Unique/Dedicated code, very few businesses would require them.
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What are KEYWORDS ?

KEYWORDS are specific words (such as RUGBY,DRINK,TICKETS,etc) that allow for 2 way messaging to your customers. The customer Opts-in by sending the KEYWORD to a designated Long Code or Short Code. They are now in your Database under that KEYWORD. No two customers can share the same KEYWORD on 1 Long Code or Short Code. (I.e.+447788905555 - can have only 1 customer with the KEYWORD - RUGBY)
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How long is a Keyword ?

A keyword may be a maximum of 11 characters including spaces. Examples include "central bar" and "nurses".
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What are Location Based Services (LBS) ?

Location based Services are currently unavailable. You will be notified prior to any launch date.
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How would I use Location Based Services (LBS) ?

Location based Services are currently unavailable. You will be notified prior to any launch date.